Terms and Conditions

Our team can organise a repair appointment for you by simply calling our team on 1300859058

Terms and Conditions

I grant permission to Phone Boy to perform any action deemed necessary in an attempt to repair my device. Furthermore, I release Phone Boy from any liability for any data loss which may occur, or component failures occurring during attempted repair, testing, or at any other time. Cairns Phone Repairs is not responsible for loss of profit or any direct, indirect, special, incidental, or consequential damage occurring during or after device service. This also includes Software and Hardware.

Public Holiday / Local Holiday Surcharge:  

Public Holidays and or Local Holiday/s incur a 15% Public Holiday Surcharge.  

Card Surcharge:  

Not Applicable

AfterPay Surcharge:

6.9% Surcharge Applies

Payment Options:  

Cash on the day: only available at our Darwin Stores.

Card Payment: Card can be used on the day for payment or prior to the repair. Per our 24 hour cancelation policy we require Card Number, Card Expiry Date and the Card CVC on file.      

Secure Payment Gateway Link:

We can SMS or Email a Secure Payment Gateway link for you to pay either in full or a deposit for your repair.

Insurance:

We recommend you have your own insurance for us to perform repairs on your device.

PayPal:  

If you wish to pay via PayPal please call our team on 0460836004 or come into one of our Stores

Repairs and Services:  

Repairs that are carried out after your Phone Repair from Phone Boy via a different Phone Repair Shop / Provider:    

Repairs that are carried out by another Phone Repairer and that is not Phone Boy, any part/s tampered with in any way will result in no refund and or Manufacturer Warranty Void.    

Change of mind for accessories:  

We have a 28 day cut off therefore if you wish to change your mind within 28 days from the purchase date and time, all accessories must not be damaged, must be in original packaging and you must show your valid receipt to our team to create a refund for you. 

Special Order Items:  

All special ordered items are pre-paid and items incur a freight fee of $16.99

If you have got our team to order any part/s and you wish to cancel your repair booking, you will be charge and or forfeit the cost/s associated to ordering in part/s including freight. This is non-refundable.    

Incorrect Model Number given to our team when booking and or on call out:

Our team takes no liability if you give us the incorrect model details when booking. The total repair charge for that Repair type is automatically charged.

If you are attending your repair booking at our repair location and we have the correct model part/s in stock you are only charged for that repair type. If we do not have that part/s in stock and you have given our team the incorrect model details, the model details given for that repair type will be automatically charged and is non-refundable.

Booking No-Show:  

If you fail to attend for a booking and have not advised our team prior, you will not be offered further services.

24 hour Booking Cancelation - pre-paid:  

Phone Boy has a strict 24 hour Booking Cancelation policy, therefore any changes to Repair Bookings within 24 hours of your booking/s incurs a Cancelation fee of $45 and any remainder amount will be offered as a credit voucher valid for 12 months from booking date.

Area Surcharges:

Outside our Store Areas may incur a Surcharge therefore please contact your Phone Boy Store for more details

Liability / Breakage of your device:  

All repairs comes with all kinds of risks when repairing therefore Phone Boy does not take any liability for breakage, Software loss, accidental damage to any device. Phone Boy will do everything within its current power to repair your device however therefore does not guarantee permanent repair to device/s.

Extra Hourly Rate:

Our Repair Time frames are for general use only therefore for example: If our team have quoted you 1 hour for a repair and the repair exceeds that 1 hour, we then charge an hourly service fee of $89 per hour for our time to keep repairing your device. The customer takes liability for extra charges for extra parts required for all repair types that were beyond original repair plan.

Warranty on Screen Repairs:

Phone Boy offers a 12 Month Manufacturer Warranty on Screen Replacement Part only. 

Batteries come with a 3 Month Manufacturer Warranty

Rear Glass Repairs: No Warranty.

Warranty is void if the device / Screen / other parts have been damaged via customer such as dropped on any surface, water damaged, software issues directly and or indirectly etc.

Warranty Repair:

An initial Diagnostic fee of $89 per hour will be applied to determine and or ascertain the cause of malfunction of the part/s initially repaired with. 

If the part/s are covered under the Manufacturer Warranty, the Part/s will be replaced and the $89 per hour fee will be either refunded or void.

If we find that the part/s where damaged from water, moisture, dropped, scratched, software update, repaired by other repairer, tampered with etc then the Manufacturer Warranty is automatically void. 

Diagnostic Check/s:

$89 per hour applies

In some cases, Replacement/s may take a few days to exchange and or replace part/s and we may need to hold your device till we have repaired your device with the appropriate part/s. 

If we find that the part/s is covered, the $89 per hour fee is refunded via Phone Boy or in most cases wavered. A Card on file is required for security purposes.​​ We require the Card Number, Card Expiry Date and the Card CVC on file for security purposes.

Phone Pre and Post Diagnostics:  

Just like a car service or a general human checkup at the doctors surgery! 

Phone Boy requires access to your device to check if the device is in good working order before and or after your repair, find any issue that need to be fixed, therefore the customer is required to supply access to the device such as Face ID, Fingerprint access and or Password. 

Diagnostics generally include Camera Test, Keyboard Test, Calling Test, such as Speaker and microphone test etc.   ​​  

After Repair:

After the Device has been Diagnosed, Repaired and Collected by the Customer/s, PHONE BOY will not be held accountable for any Damage/s that has been caused by the customer and or other people.

Damages include:

Water Resistant Bezel Replacement

Water Damage by Swimming or Placing under any Liquid Source

Dropping of Device onto any surface

Software Issues

Overheating Caused by any other fault with the device

Customer Over Charging the Device

Pre Existing Issues prior to the Repair

Diagnostic Fee:

Phone Boy has a strict Diagnostics Fee Policy.  A $89 per hour Diagnostic Check fee applies which includes the time of our technicians to check your device. 

Diagnostic fees are non-refundable. This is prepayable by calling our team on 0460836004 

Call out Fees: 

As we do not offer after hours call out services there is no fee.

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Waiver / Agreement Form:  

Phone Boy holds the right to ask for the customer to fill in a Service Receipt Waiver Form prior and after repairing their device. 

The Waiver Form outlines the Customers Details, Repair Type, Repair details to be carried out, the agreement terms and conditions prior to repair. 

Repair/s will not be carried out until the Agreement Form is filled out, signed and dated. False details on all forms are taken seriously and or are legal documents. Phone Boy has the right to cancel booking/s for false and or misleading information.

False / Unacceptable Behaviour:  

Phone Boy has a Zero Tolerance to Negative, abusive and or false behaviour. This includes profanity, threatening remarks, religion beliefs, equality beliefs, Sexual Orientation, false accusation/s and or aggressive behaviour. Repair Service/s may be instantly Terminated without notice from our team if this is the case and will be recorded either by paper, video, email, text messaging and or camera footage.  ​ 

Evidence of Repair:  

Our team may require to document each repair either by photo / written / Video therefore Phone Boy holds the right to do so for quality and training purposes. 

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Confirmed Booking/s:  

Bookings are subject to availability and therefore bookings are not guaranteed until payment is met, a Booking Confirmation is sent via email.​  ​  

Weather / Natural Disaster/s / Insurance:  

Phone Boy does not take liability for Natural and or Weather Disaster/s therefore we recommend you have the correct / required Insurance for your device.

Booking/s may be cancelled due to Weather / Natural Disaster/s that are beyond Phone Boy control.   

Bookings essential at least 24 hours in advance. Subject to current parts / supplies in-stock. 

Please note that at times our team may have to pre-order parts in and may take a few days to come in for us to start repairing your device. Our team will contact you when they come in stock either by Phone or Email.

Discounts:

All discounts are not in conjunction with any other offer. No Discounts on top of Discounts.

All discounts are subject to (1) one per person and have a date expiration on them therefore please read the offer terms and conditions first before booking and or purchasing that offer. Offer terms and conditions can be found on the offer advertised.

Data Loss:

In most cases, you will not lose any information, data or settings. We understand how important they are and try to make every effort to keep them intact. However, we cannot take responsibility for lost information, data or settings as it is often outside of our control and data may already be lost before we examine the device. Therefore, we highly recommend you back up your data regularly if possible.

Motherboard Repairs:

We do not repair Motherboards that have Motherboard issues.

If you have a Motherboard issue we recommend you take it to an authorised Motherboard Repairer.

Refurbished Phones for Purchase:

All Refurbished Devices are Pre-Tested and Repaired to a Satisfactory Condition.

There are No Refunds on Refurbished Devices therefore we kindly ask that you select the right  Device for you.

Underwater Phone Bags:

We recommend you test the under water bag before use. To do this you can place a piece of tissue inside the under water bag, Seal it, clip the under water bag and submerge the underwater bag in water before use.

Please note that Phone Boy does not take liability for any incorrect use of under water bags. This includes damaging the bag in anyway and the content within the bag.

It is the customers responsibility to ensure they have followed the manufacturing instructions prior to use. 

Phone Boy will not be held liable for any misconduct and or misuse of equipment.

Warranty, Returns to Repaired items and or other Accessories:

1. We offer a  6 MONTHS Limited Warranty for all the screens and parts. All of the batteries will have are 3 MONTHS Warranty.
2. Defective/Faulty items / part/s are classified as items that mechanically malfunctioned NOT as a result of user error, Motherboard issue/s which is classified as damage from the result of the user dropping, spilling, or in some way altering the original state of the product such as software / water damage etc.
3. ANY scratches, Motherboard related issue effected, cracks, dents or other damage will void the warranty. We reserve the right to refuse warranty on ANY items displaying any physical damage at our discretion.
4. All returns are subject to stock status and we reserve the right to offer an exchange part
5. Repairs must not be carried out by other repairers that do not relate to Cairns Phone Repairs.
6. If the customer/s change their mind or you accidentally purchase a wrong product please return it within one month to avoid extra charge withe the original receipt and or original packaging. Please note, the brand new products returned should be in the original unused condition and in warranty Period. Phone Boy reserves the right to reject the items returned if they do not meet the requirement.
7. If you notice there is something wrong with your repair after we have tested it and repaired it, it is the customer/s responsibility to report it immediately to avoid further problems with the device and loss of exchange of repair. If failing to report all warranties will be void.  You must return the repaired device to us within 30 days from the repair date. Please email all repair issues to info@phoneboy.shop in writing.
8. Headphones and or other items that can be used within and or on body cavity: There are no Refunds and or Returns due to Health and Safety Reasons.